Been in a motorcycle accident? The evidence you collect in the first 24 hours can make or break your claim. This comprehensive guide walks you through exactly what you need — from the scene to the workshop — to give your insurance claim the strongest possible foundation.
Before focusing on evidence, you must ensure the accident is properly reported. This forms the foundation for any claim.
You must file a police report immediately or as soon as possible in these situations:
For minor incidents not involving the above situations, you are still required to exchange personal and insurance particulars with all involved parties and report the matter to your own insurer, typically within 24 hours.
The strongest evidence provides a clear, objective, and verifiable picture of the accident, damages, and injuries. Here's what you need across four key categories.
Establishing who was at fault is the cornerstone of any successful claim. These three types of evidence carry the most weight with insurers and courts.
This is the single most powerful piece of evidence you can have. Clear, timestamped video provides an unbiased, objective account of exactly what happened — and courts and insurers in Singapore rely heavily on it.
Dashcam footage removes the "he said, she said" problem entirely. It shows vehicle positions, speed, signal usage, and the sequence of events leading up to the collision.
Pro Tip: Regularly check that your dashcam's memory card is functioning and the date/time stamp is correct. Incorrect timestamps can undermine your footage.
Bystanders with no personal stake in the outcome are highly credible witnesses. Their testimony is especially vital if there's a dispute over fault or you don't have dashcam footage.
What to collect from witnesses:
The police report is a cornerstone document for your claim. It creates an official, dated record of the incident and includes a sketch plan of the accident scene.
File your report at any police station or online via the SPF e-services portal within 24 hours. This is essential whether you believe you were at fault or not — it protects your interests either way.
Remember: Always file a police report regardless of fault. Failing to do so can be used against you later.
Capturing the scene accurately creates a permanent record that supports your version of events and shows the extent of the damage.
Before moving any vehicles, use your phone to capture as much as possible. The more visual evidence you have, the stronger your claim.
What to photograph:
This is a critical mandatory form for all motor accident claims in Singapore. The most important part is your hand-drawn sketch of the accident scene — take your time to get it right, as insurers will scrutinise it carefully.
You must present your motorcycle at an authorised reporting centre within 24 hours or the next working day. For NTUC Income policyholders, FT FastTrack is the only authorised motorcycle reporting centre — our team will help you complete this form accurately.
Your health comes first — but how you document your injuries also directly impacts the value of your claim.
Seek medical attention immediately, even if your injuries seem minor. Adrenaline can mask pain, and some injuries like whiplash, internal bruising, or soft-tissue damage may not be apparent until hours or days later.
An official medical report creates a direct, documented link between the accident and your injuries. Without this, insurers may argue your injuries were pre-existing or unrelated.
Important: Visit a doctor on the same day as the accident if possible. Delayed medical visits weaken the link between the accident and your injuries.
Keep all original bills and medical certificates as proof of your medical expenses and time off work. These documents quantify the financial impact of your injuries.
This includes consultation fees, medication costs, physiotherapy sessions, specialist referrals, and any ongoing treatment. MCs prove the duration of your recovery and any work days lost.
Keep originals: Photocopies may not be accepted. Store your original receipts and MCs in a safe place and make digital backups.
Beyond medical costs, accidents cause real financial harm — from repair bills to lost wages. Here's what you need to document.
Get a detailed repair assessment from an authorised workshop. This should itemise every damaged part, the cost of replacement or repair, and labour charges.
An assessment from a reputable, authorised workshop carries more weight than one from an unknown shop. At FT FastTrack, we provide comprehensive repair assessments that insurers trust.
If the accident has caused you to miss work or lose income, you'll need solid documentation to support your claim:
No matter your situation, following these three principles will give your motorcycle accident claim the best chance of success.
File your police report and notify your insurer within 24 hours. Early reporting creates a timely official record and shows you acted responsibly.
Photographs, dashcam footage, witness details, medical records, receipts — capture every piece of evidence you can. More is always better.
See a doctor immediately. Visit the reporting centre within 24 hours. Keep all original documents. Delays and missing paperwork are the enemy of a good claim.
Don't navigate the claims process alone. FT FastTrack's experienced team will guide you through every step — from evidence gathering to report filing to getting your bike back on the road.
Dashcam footage is widely considered the single most powerful piece of evidence. It provides a clear, timestamped, and unbiased account of the accident that courts and insurers rely on heavily. If you don't have dashcam footage, independent witness statements and a police report become critical to establishing fault.
You should file a police report within 24 hours of the accident. You can do this at any police station or online via the Singapore Police Force (SPF) e-services portal. Filing promptly creates an official record and demonstrates that you took the incident seriously — which strengthens your claim.
Yes, absolutely. You should always seek medical attention as soon as possible, even if your injuries seem minor. Some injuries like whiplash or internal bruising may not be immediately apparent. An official medical report that links your injuries directly to the accident is essential evidence for your claim — and delays in seeking treatment can weaken that link.
The Singapore Accident Statement (SAS), also known as the GIA Report Form, is a critical mandatory document for all motor accident claims. The most important part is the hand-drawn sketch of the accident scene. You must present your motorcycle at an authorised reporting centre — such as FT FastTrack for NTUC Income policyholders — within 24 hours or the next working day after the accident.
Absolutely. FT FastTrack is Singapore's only authorised NTUC Income accident reporting centre for motorcycles. Our experienced team guides you through the entire evidence-gathering and reporting process — from filing your accident report and SAS form to coordinating with NTUC Income on your behalf. Walk in Mon–Sat, 10AM–6PM, or WhatsApp us anytime for assistance.